Sydney’s Internet service provider has cancelled all network services and cancelled all internet service in the state, as the state’s Internet outage continues to cause disruption for businesses.
The company, who owns a vast number of fixed lines, including in Sydney’s CBD, said that it was “working hard” to restore internet services in the CBD, but customers were advised to “stay on hold” and to check their networks.
“We apologise to all customers for any inconvenience this outage has caused and are working hard to restore the services to normal as soon as possible,” the company said.
“Please check your networks, as we are unable to provide network updates.
Thank you for your patience and we will continue to keep you informed.”
The outage in Sydney started at about 9.45pm (AEDT) on Tuesday night, with some customers unable to connect to services.
“We were expecting to be able to continue to service the networks as normal, but due to the severe network disruption, the Internet Service Providers were unable to do so,” a spokeswoman for the company told AAP.
She added that there were “no immediate issues” with customers’ network.
Internet service provider, Vodafone, said it was working to restore services as soon at as possible.
The outage, which lasted a few minutes, has prompted concerns about what will happen to the city’s residents in the coming weeks.
Sydney’s Internet provider, Telstra, said on Tuesday that its network had been hit by “an unprecedented” disruption caused by the outage.
Telstra is working with the Department of Infrastructure and Communications to find out what caused the disruption and is also looking at other ways to mitigate the damage caused by a prolonged outage, a spokesman for the Telstra network said.
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