Blue Ridge internet is down in Montana after a catastrophic electrical fault shut down the service.
The outage caused widespread disruptions, including for businesses.
“There is no doubt in my mind that this is an isolated incident and it’s going to take some time to get to the bottom of what’s happening and how much it will impact our customers and what the timeline is,” said Bill Clark, president and CEO of Blue Ridge Internet.
Clark told Vice News that the Blue Ridge service has been in the red since late March, but it has since been restored.
The company has not received any reports of any customers losing their internet.
The problem is not isolated.
A study published by the U.S. Department of Energy found that about 20 percent of U.N. agencies have experienced network outages, while at least a third of all U.K. ISPs have suffered outages.
Blue Ridge Internet and other service providers say the outage was caused by a transformer failure.
The company’s CEO said it was unclear if this was an isolated occurrence, but the outage affected the entire system.
In the meantime, the Blue Creek Network of Internet Service Providers has issued a press release urging customers to stay connected.
There are two primary issues that have caused this outage: The transformer that connects to Blue Ridge has an intermittent electrical fault, causing it to operate intermittently.
We’ve been working with the company to address this problem.
We are confident in our technical solutions to address the issue, Clark said.
However, the outage does not appear to be isolated.
Blue Ridge said that it was receiving “overwhelming calls and emails” from customers who have lost access to their internet due to the outage.
One of the main concerns with the Blue Stream is the possibility of high voltage damage to the copper wiring.
It has been a tough few days,” Clark said, adding that the company is working to restore Blue Ridge’s internet.